• Refund in case of visa refusal:
  • In the event that your visa application is refused by the Indonesian Government, we are unable to provide a refund unless there are exceptional circumstances.
• Refund in case of border closure with an approved and expired e-VISA:
  • We are unable to provide a refund, but the visa can be used at a later date following a border closure.
• Refund after VISA approval:
  • Once your VISA has been approved, we are unable to offer a refund.
• Refund after application submission and payment to Immigration:
  • If we have already submitted your application to Immigration for processing and paid the billing on your behalf, we cannot provide a refund.
• Refund method and administration fee:
  • Refunds can only be processed to the account from which the payment was originally made.
  • A 10% administration fee will be applied if you decide to cancel your application and request a refund.
• Offshore Single Entry B211 e-VISA applications:
  • A 10% administration fee will be charged for all applications seeking a refund.
• Refund via bank transfer and currency exchange:
  • If a refund is made through a bank transfer, any bank fees incurred will be deducted from your own bank account, not from MYVISA banking.
  • The refunded amount will follow the Indonesian bank's currency exchange rate.
• Refund via credit card method:
  • Refunds for credit card payments will be processed by bank transfer directly to your designated bank account.
• Processing time for refunds:
  • The refund process will be completed within a maximum of 14 business days, subject to the terms and conditions of the bank and the payment method used.

Rest assured that we will handle your refund request promptly and in accordance with the specified terms and conditions.